4M India - Practice Lead

Practice Lead – India

Do you have a passion for getting things done, a proven track record of success in leading teams, and relevant leadership experience in at an IT Service provider? Then this job of Practice lead – India would be the perfect fit for you!

What will you do?

You’ll get to work at an innovative ServiceNow boutique player who makes work flow for people! As a Practice Lead you will be responsible for leading our 100+ PaaS Specialists team in Bangalore. You’ll get to work with our enthusiastic and ambitious global team (7 locations) and are continuously looking for improvements, on a strategic level, to unleash the people’s personal potential and talent as well as the company’s potential. Besides that, you are responsible for driving operational excellence. You will be part of our (local) management team based in our office in Bangalore, India.

Because of the responsibilities and the nature of our business we expect you to be in the Bangalore office every day. You’ll report into the 4Mation Group Chief Executive Officer. Your role will include a range of responsibilities, including Service Delivery, Collaborative Cross-functional Engagement, Financial Management, Practice Management as well as Recruitment and Onboarding.

Your KPI’s include:

• · Create a thriving environment where team members are content with their tasks and motivated to excel, nurturing a culture of continuous employee development
• · Drive customer satisfaction by ensuring timely, high-quality deliverables from the team while effectively managing resourcing to meet demand and supply timelines.
• · Ensure the organizational KPI’s are understood & achieved
• · Facilitate team members' growth through role expansion, innovation, learning, certifications, and coaching, while ensuring a comprehensive grasp of available skills and growth paths.
• · Foster a dynamic culture by facilitating the creation of one knowledge article per team member per month
• · Ensure the team complies with company policies, setting a leading example, and proactively drive the implementation of essential business policies
• · Oversee team's service quality governance to achieve organizational and market objectives in the short and long term
• · Actively define and remediate risks through effective corrective and preventive actions

We ask

• Bachelor's or Master's degree in Business Administration, Engineering, or a related field.
• Minimum of 12 years of experience in Resource Management, Performance Management, Operations Management, Quality management, People management.
• Experience leading teams of high-performing professionals, providing clear feedback and direction, and building a culture of continuous improvement.
• Relevant leadership experience interacting across geographies, particularly Europe & US based clients. Onsite experience is a plus.
• Superior communication and interpersonal abilities with willingness to share ideas and assist others.
• Presents a positive professional presence and sets a high bar for inspirational, inclusive and approachable leadership.
• Commitment to the growth and development of employees.
• Takes initiative and ownership of work; models accountability, transparency, and integrity.
• ITIL, Lean six sigma, Project Management certifications are a plus.

What’s in it for you

• · Competitive salary
• · Provident fund

• Holiday allowance (24 days for a full-time contract+10 National Holidays)
• PF scheme
• Employee/Family Group Insurance

• · Modern laptop
• · Internet, transportation, and phone allowance
• · A modern, flexible, and multicultural workplace at an innovative and global company

• Ambitious and kind colleagues from all over the world and a great team spirit

Our culture

Working at 4Mation Technologies India and Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page).

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills.

About 4Mation Technologies India

You will become part of the Plat4mation family, a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.